Chloe Zhang
About Chloe Zhang
Chloe Zhang is an Associate Analyst in Fraud Controls at CIBC with a background in marketing and customer service, and a focus on Mandarin-speaking clients.
Current Role at CIBC
Chloe Zhang is currently serving as an Associate Analyst in Fraud Controls at CIBC since 2019. Based in the Toronto, Canada Area, she specializes in fraud prevention processes with a focus on Mandarin-speaking clients. This role emphasizes her analytical skills and ability to manage fraud detection systems to mitigate risks. Chloe's experience in fraud controls has equipped her with the expertise to handle complex tasks within the banking sector.
Previous Work Experience at CIBC
Before her current role, Chloe Zhang worked in several positions at CIBC. She started as a Customer Service Contact Centre representative in 2017 for 11 months in Toronto. Later, she transitioned to a Financial Service Representative role in Telephone Banking from 2018 to 2019. In these positions, Chloe honed her customer service and financial advisory skills, providing valuable support to clients and enhancing her understanding of financial services.
Earlier Career Roles
Chloe Zhang's early career includes a variety of positions that built her diverse skill set. She served as a Marketing Manager at Photographers Without Borders in 2017 for 3 months and as a Marketing Coordinator at Baskits Inc. in 2015. Additionally, Chloe held Marketing Coordinator roles at AIESEC UK from 2012 to 2014. These experiences allowed her to develop marketing strategies and coordinate campaigns, showcasing her adaptability and proficiency in different business functions.
Educational Background
Chloe Zhang has a strong educational foundation in business and marketing. She holds a Master’s Degree in International Business from Queen's University, obtained from 2014 to 2015. She also completed a Short-term exchange program at Erasmus University Rotterdam in the Erasmus School of Management in 2015. Prior to that, Chloe earned a Bachelor’s Degree in Marketing and Management BA Honours from Newcastle University between 2012 and 2014.
Cultural Exposure and Personal Interests
Chloe Zhang has a rich cultural background, having lived in China, the UK, and Canada. Her travels to countries like Thailand, France, Belgium, Germany, Czech Republic, and Denmark further contribute to her global perspective. Outside of her professional life, Chloe engages in creative activities such as sketching and contemporary arts. She is also passionate about dancing and enjoys playing volleyball, reflecting her diverse interests and well-rounded personality.