Colleen Leung, Pmp
About Colleen Leung, Pmp
Colleen Leung is a Senior Manager at CIBC, specializing in Client Segment Strategy within Client Strategy & Insights.
Current Role at CIBC
Colleen Leung is currently serving as Senior Manager, Client Segment Strategy, Client Strategy & Insights at CIBC in Toronto, Canada. Holding this position since 2019, she has been integral to the strategic initiatives focused on improving client experiences. Her role involves creating executive-level analysis and communication frameworks to aid decision-making and enhance client-focused objectives.
Educational Background
Colleen Leung holds a Project Management Certificate from the University of Toronto, which she earned between 2012 and 2014. Additionally, she has an Honours, Bachelor of Arts in Economics & Canadian Studies from the same institution, completed from 2001 to 2005. Her academic background provides a strong foundation for her current strategic role at CIBC.
Professional Expertise
At CIBC, Colleen has been instrumental in designing and implementing client segment strategies that are aligned with the bank’s overall objectives of enhancing client experiences. She leverages research to identify best practices for client segmentation strategies and collaborates with cross-functional teams to develop and implement bespoke solutions tailored for priority client segments.
Collaboration and Implementation
In her role, Colleen works closely with business units and product partners to support the rollout of identified opportunities. Her collaborative efforts ensure that the strategic initiatives are effectively integrated and executed across various departments, maximizing the potential for success in improving client experience at CIBC.