Crystal Murney
About Crystal Murney
Crystal Murney is a Business Analyst specializing in Fraud Controls at CIBC in Toronto, Ontario, Canada, with over 10 years of experience in customer service and a background in project management and social service work.
Title and Current Role
Crystal Murney currently serves as a Business Analyst specializing in Fraud Controls at the Canadian Imperial Bank of Commerce (CIBC) in Toronto, Ontario, Canada. She has been with CIBC in this role since 2016. In this position, she works on analyzing and implementing fraud controls to protect the financial institution from fraudulent activities.
Previous Positions at CIBC
Before her current role, Crystal Murney held various positions at CIBC. She was a Support Leader from 2014 to 2015, where she managed support teams to ensure operational efficiency. From 2013 to 2016, she worked as a Financial Services Representative, Imperial Service, handling financial services for clients. These roles bolstered her expertise in customer service and financial operations.
Early Career Experience
Crystal Murney began her career at Pizza Nova, where she held multiple roles, including Customer Service Associate from 2002 to 2007, Statistical Analyst from 2007 to 2009, and Training & Development Supervisor from 2009 to 2011. She then moved to Grand & Toy, working as a Customer Care Representative in 2011-2012, Product Support Representative in 2012, and finally as Coach, Product Support Specialist Teams from 2012 to 2013. These early roles provided her with foundational customer service skills.
Educational Background
Crystal Murney completed a Project Management certificate from Centennial College in 2013 and studied at George Brown College, earning a Diploma in Social Service Work in 2007. Her academic background provides her with a diverse skill set applicable to both project management and social services. This education has contributed to her ability to manage projects efficiently and understand client needs.
Skills and Expertise
Crystal Murney has over 10 years of experience in customer service, involving customer assistance, regulatory information dissemination, and record maintenance. She is proficient in various computer software applications, including MS Office, customized databases, AS/400, COINS, CertaPay, and eCIF. Known for her adaptability, organizational skills, and analytical thinking, she excels in environments requiring independent work or teamwork and performs well under pressure.