Dana CIO Banu
About Dana CIO Banu
Dana CIO Banu is the Director of Process Engineering at CIBC, with extensive experience in process management and customer experience across various organizations.
Title and Current Position
Dana Banu holds the position of Director Of Process Engineering at CIBC. She has been in this role since 2019.
Professional Experience at CIBC
Prior to her current role as Director Of Process Engineering, Dana Banu served as the Process Engineering Senior Manager at CIBC from 2017 to 2019. During her tenure at CIBC, she has been instrumental in developing both short- and long-term roadmaps to support key client journeys, including digital applications, onboarding, and virtual card issuance. Additionally, she established an agile pod structure and created a team of Tableau developers to enhance dashboard reporting.
Previous Roles and Experience
Before joining CIBC, Dana Banu was the Process Manager in the Business Transformation Office at Moneris Solutions from 2013 to 2017, based in Toronto, Canada. She also held the role of Customer Experience Manager at Virgin Mobile Canada from 2009 to 2013. In these roles, she led numerous strategic and tactical process excellence projects designed to improve operations and client experience.
Educational Background
Dana Banu's educational qualifications include a Master's degree in Project Management from the National University of Political Studies and Public Administration (2007-2009) and a Bachelor's degree in International Relations and European Studies from the University of Bucharest (2003-2007). Additionally, she has earned a certificate in Lean Six Sigma from the University of Toronto (2013-2015) and completed a program in Lean Operational Excellence for Service Organizations at York University's Schulich School of Business in 2014.
Key Projects and Initiatives
Dana Banu has led several key initiatives throughout her career. At CIBC, she was involved in creating a new team and establishing multiple iterations of a process and infrastructure framework to better manage data ownership and business needs. She also contributed to the framework for project teams applying ZBS methodology across technology horizontals.