Daniel Rethazy
About Daniel Rethazy
Daniel Rethazy is the Senior Vice President of Contact Centres at CIBC, leading a team of 3,000 people and focusing on service delivery innovation.
Title
Daniel Rethazy holds the position of Senior Vice President, Contact Centres at CIBC. He has been in this role since 2017, working in Toronto, Ontario, Canada.
Company
Daniel Rethazy currently works at CIBC, where he leads a team of 3,000 people in the bank's Retail Client Contact Centres. His role focuses on innovating service delivery to meet the rapidly evolving needs of clients.
Previous Roles at TD
Before joining CIBC, Daniel Rethazy held various leadership positions at TD. From 2014 to 2017, he served as Vice President, Business Strategy and Operations at TD Wealth Financial Planning. Prior to that, he was Vice President, Mass Affluent Strategy from 2013 to 2014, Vice President, Phone Channel from 2011 to 2013, and Vice President, Direct Channels and Distribution from 2010 to 2011.
Previous Experience at McKinsey & Company
Daniel Rethazy worked at McKinsey & Company in the United States as an Associate Principal from 2007 to 2009. He started there as an Associate and Engagement Manager, roles he held from 2003 to 2007.
Educational Background
Daniel Rethazy earned a Master of Business Administration from Harvard Business School, completing his studies in 2002. This advanced business education has contributed to his expertise in strategic leadership and operational management.