Danijela Savic Lukic
About Danijela Savic Lukic
Danijela Savic Lukic is a Sr. Manager in Process Engineering at CIBC with extensive experience in process improvement and operational excellence across various industries.
Title at CIBC
Danijela Savic Lukic currently holds the position of Senior Manager, Process Engineering at CIBC. She has been with the company since 2021. In this role, she is responsible for overseeing various process engineering initiatives, ensuring process efficiency, and contributing to the overall operational excellence of the organization.
Work Experience at TD
Danijela previously worked at TD as an Operational Excellence Manager. Her tenure lasted from 2020 to 2021. During her 10 months at TD, she focused on driving operational improvements, implementing best practices for process management, and striving towards measurable performance enhancements for the organization.
Experience at Toronto Transit Commission
Between 2016 and 2019, Danijela served as a Senior Business Process Management Consultant at the Toronto Transit Commission (TTC). Based in the Toronto, Canada Area, she worked for three years in this capacity, where her responsibilities included analyzing, designing, and optimizing business processes to improve operational efficiency within the organization.
Technical Expertise and Certification
Danijela is highly skilled in various process classification frameworks such as APQC, CMMI, SCOR, PMMM, ITIL 3.0, and COBIT 5.0. She is also experienced in advanced statistical data analysis techniques like Linear Regression, Time Series Analysis, MANOVA, ANOVA, DOE, FMEA, and Statistical Process Control Charts. Additionally, she holds an ASQ Certified Six Sigma Black Belt certification, which she obtained in 2007 in Ottawa.
Education and Training
Danijela holds a Master's degree in Materials Science. In addition, she has formal training in Reliability and Life Data Analysis, completed at ReliaSoft in Tucson, Arizona, in 2002. This combination of advanced education and specialized training equips her with a robust foundation for her roles in business process and operational excellence.