Darius Zlatkus
About Darius Zlatkus
Darius Zlatkus is an Enterprise Problem Manager at CIBC with extensive experience in IT and problem management.
Current Position at CIBC
Darius Zlatkus holds the title of Enterprise Problem Manager at CIBC, a role he has been in since 2012. Based in Toronto, Ontario, he is responsible for guiding First Caribbean Bank (FCIB) in aligning with CIBC's problem management process, including chairing post mortem review meetings. Darius also provides training on problem management processes and the ServiceNow problem module to both internal resources and external service providers. His role includes preparing and presenting problem post mortem findings to senior management and executives.
Education and Qualifications
Darius Zlatkus earned a Bachelor of Arts degree in Economics from York University in 1970. His academic background in economics has provided a strong foundation for his roles in problem and incident management within various organizations.
Past Experience at Metroland Digital Media Group (Torstar)
Before joining CIBC, Darius Zlatkus worked at Metroland Digital Media Group (Torstar) as an Incident and Release Manager from 2010 to 2012. During his tenure, he managed incident responses and release schedules, ensuring minimal disruptions to digital media operations.
Role at Fidelity Investments
From 2004 to 2008, Darius Zlatkus served as the Director, End User Support at Fidelity Investments. In this position, he oversaw the support of end-user technologies, ensuring that employees had the tools and support needed to perform their work efficiently.
Service Desk Manager at First Canadian Title
Darius Zlatkus was employed as the Service Desk Manager at First Canadian Title from 2009 to 2010. Here, he managed the service desk operations for seven months, providing support and solutions for IT-related issues within the organization.