David Sohn
About David Sohn
David Sohn is the Team Leader for Contact Centre Quality and Business Support at CIBC in Toronto, Ontario, Canada, with over 7 years of leadership experience in the banking and telecommunications industries.
Current Role at CIBC
David Sohn is currently serving as the Team Leader for Contact Centre Quality and Business Support at CIBC, a position he has held since 2021. Based in Toronto, Ontario, Canada, David is responsible for overseeing the quality and performance of the contact centre operations. His role includes ensuring high standards of customer service and efficient business support processes within the organization.
Previous Roles at CIBC
Before his current role, David Sohn worked as the Team Leader for Client Experience and Operations at CIBC from 2016 to 2021. During his five-year tenure, he focused on enhancing client satisfaction and optimizing operational workflows. His experience at CIBC has allowed him to develop a strong foundation in managing contact centre operations and improving customer experience metrics.
Experience at S & P Data
David Sohn also has experience in the telecommunications sector, having worked at S & P Data as a Team Leader from 2014 to 2016. In this role, he managed a team focused on telecommunications services, where he demonstrated his leadership and performance management skills to drive the team's success.
Education and Academic Background
David Sohn completed his Bachelor’s Degree in General Studies from the University of Guelph, where he studied from 2007 to 2011. His academic foundation has contributed to his well-rounded understanding of various business and operational aspects, which he applies in his professional roles.
Leadership and Strategic Planning
With over 7 years of experience in leadership roles within the banking industry and telecommunications market, David Sohn has a proven track record in strategic planning and execution. He is well-versed in contact centre operations and quality management, consistently leading sales teams to achieve profitability and revenue targets. His skills in performance management are well-developed, making him a strong asset in any operational leadership role.