Desmond Chick
About Desmond Chick
Desmond Chick is a Service Desk Analyst at CIBC with extensive experience in IT support and project management.
Current Role at CIBC
Desmond Chick currently holds the position of Service Desk Analyst at CIBC, a role he has been in since 2019. Based in Quebec, Canada, he provides critical support for corporate clients, including the administration of user accounts through Active Directory, managing Group Policy Objects (GPO), and assisting with Outlook setup and administration for clients migrating to O365. His work ensures the smooth operation of IT services within the organization.
Previous Roles at DWEGA
Prior to joining CIBC, Desmond Chick worked at DWEGA. From 2017 to 2019, he was involved in information systems support, handling various technical issues and ensuring system reliability. Additionally, from 2014 to 2015, he served as an electronic currency exchanger at the same company. These roles provided him with a broad skill set in IT support and electronic systems.
Experience at Standard Chartered Bank
Desmond Chick was employed by Standard Chartered Bank as an IT Help Desk Assistant from 2013 to 2014. In this capacity, he provided first-level support for IT-related issues, facilitated problem resolution, and ensured minimal disruption to the bank's operations. His role was vital in maintaining system uptime and user satisfaction within the organization.
Academic Background in Computing and Information Systems
Desmond Chick holds a Level 6 Diploma in Computing and Information Systems from the Association of Business Managers and Administrators (ABMA United Kingdom), attained between 2012 and 2013. Additionally, he earned a Higher Diploma in Management Information Systems from the Institute for the Management of Information Systems in 2011-2012. These academic achievements have provided him with a solid foundation in information systems management and computing principles.
Teaching Experience at LIIPT
Beyond his professional IT roles, Desmond Chick served as a lecturer in web development at the Institute of InfoTech and Professional Training (LIIPT) in Douala, Cameroon, from 2012 to 2019. Over these seven years, he imparted critical web development skills to numerous students, preparing the next generation of IT professionals. His role as a lecturer demonstrated his extensive knowledge and ability to convey complex technical information effectively.