Diana Furtado
About Diana Furtado
Diana Furtado is a Senior Manager at CIBC, with a long tenure at the company in various managerial roles since 2003.
Current Position at CIBC
Diana Furtado currently holds the position of Senior Manager at CIBC. Her tenure in this role began in 2018. Throughout her career at CIBC, she has accumulated extensive experience in various managerial roles. Her leadership in the current role involves overseeing key operations and strategic initiatives within the organization.
Previous Roles at CIBC
Before becoming a Senior Manager, Diana Furtado served in numerous capacities at CIBC. She was the Manager of Operations for REBO Lending from 2017 to 2018, where she managed operational strategies and facilitated lending processes. Between 2014 and 2017, she held the position of Team Manager for Imperial Service Direct, a role that involved managing team performance and service delivery.
Onboarding and Client Services
In 2013, Diana transitioned to the role of Onboarding Manager for the National Intake Program at CIBC, focusing on streamlining onboarding processes and integrating new talent. From 2010 to 2013, she was the Client Service Manager, where she enhanced client relations and service protocols. These roles underscored her capacity to improve client onboarding and service standards.
Early Career at CIBC
Diana Furtado began her career at CIBC over a decade ago. Starting as a Customer Service Representative from 2003 to 2005, she advanced to the position of Financial Services Representative for a year. Her early experiences also included roles such as Branch Support and Assistant Branch Manager, providing her with a broad understanding of branch operations and customer service excellence.