Dilani De Costa
About Dilani De Costa
Dilani De Costa is a professional in Transaction Processing and Network Operations at CIBC, with a diverse background in customer care, client relations, sales, and marketing across multiple countries.
Current Role at CIBC
Dilani De Costa currently holds a position in Transaction Processing and Network Operations at CIBC. She has been with the company since 2021 and works in Ontario, Canada. In this role, she handles transaction processing in addition to overseeing network operations. Her responsibilities include ensuring smooth transaction flows and maintaining operational efficiency within the network.
Previous Experience in Customer Care at President's Choice Financial
Prior to joining CIBC, Dilani De Costa worked at President's Choice Financial as part of the Customer Care team from 2020 to 2021. During her 10-month tenure, she was based in Ontario, Canada. Here, she managed customer inquiries and provided support, contributing to the company's customer service operations.
Client Relations and Administration at S D I International (Pvt) Ltd.
From 2019 to 2020, Dilani De Costa was employed at S D I International (Pvt) Ltd. in Colombo, Sri Lanka. Holding the role of Client Relations and Administration, she spent 11 months managing relationships with clients and handling administrative duties. Her work involved direct interaction with clients and ensuring smooth administrative processes.
Sales and Marketing at British School of Commerce Colombo
Dilani De Costa served as a Sales and Marketing professional at BSC Colombo- British School of Commerce in Colombo, Sri Lanka from 2017 to 2019. Over a span of two years, she contributed to the institution’s marketing strategies and sales efforts, promoting the educational programs and engaging with prospective students.
Education and MBA from University of Sunderland
Dilani De Costa completed her Master of Business Administration (M.B.A.) at the University of Sunderland from 2014 to 2016. This two-year program helped her acquire advanced business and management skills, further enhancing her aptitude for handling complex business operations.
Bachelor's Degree in Biomedical Sciences from University of Bradford
Between 2009 and 2012, Dilani De Costa pursued a Bachelor of Science (Hons) in Biomedical Sciences at the University of Bradford. This three-year educational journey equipped her with the foundational knowledge in biomedical sciences, preceding her eventual shift towards business and management.
Volunteering and Community Service
Dilani De Costa is an active volunteer, dedicating her free time to making a positive impact in society. Her commitment to volunteer work demonstrates her passion for community service and her desire to contribute to the betterment of her community.