Dilip Venugopal Kaladi
About Dilip Venugopal Kaladi
Dilip Venugopal Kaladi is a Service Desk Analyst at CIBC with a diverse background in technical support and programming roles across various companies in Canada and India.
Current Position at CIBC
Dilip Venugopal Kaladi is currently employed as a Service Desk Analyst at CIBC since 2021. Based in Canada, he brings a wealth of experience to his role. Running service desk operations effectively, he is responsible for addressing technical issues and providing efficient solutions to users. His experience in technical support and problem-solving ensures he can handle various queries and issues proficiently within the financial services environment of CIBC.
Experience at Gatestone & Co.
Before joining CIBC, Dilip worked at Gatestone & Co. as a Technical Support Representative. From 2020 to 2022, he operated in Toronto, Ontario, Canada, supporting and resolving technical issues for clients. This role allowed him to refine his skills in customer service and technical troubleshooting. His responsibilities included diagnosing software and hardware problems, providing efficient solutions, and ensuring customer satisfaction through prompt support.
Educational Background at Lambton College
Dilip attended Lambton College from 2016 to 2018, where he pursued a post-graduate program in Computer Software and Database Development. During his tenure at Lambton College, he developed expertise in software programming and database management, which equipped him with the necessary skills for his subsequent professional roles. The program covered various aspects of software development, enabling him to gain practical experience in different programming languages and database systems.
Early Career and Education in India
Dilip began his career in India after earning his Bachelor's degree in Electronics and Communication Engineering from Karpagam Academy of Higher Education, Coimbatore, from 2009 to 2013. His initial professional experience includes working as a Technical Engineer at invosys and as a Document Controller/Business Analyst at Oman Airports Management Company. These roles helped him build fundamental technical and analytical skills that he later refined in subsequent positions.