Dimple Shukla
About Dimple Shukla
Dimple Shukla is a Change Management Specialist at CIBC with extensive experience in operations and workflow coordination.
Current Role at CIBC
Dimple Shukla is currently serving as a Change Management Specialist at CIBC. In this role, they are responsible for developing strategic implementation plans for change management initiatives. Shukla also organizes and leads kick-off meetings for client requirement approvals, ensuring that all stakeholders are aligned with the project objectives.
Previous Roles at CIBC
Before assuming the role of Change Management Specialist, Dimple Shukla worked as an Operations Manager at CIBC from 2017 to 2019. During this period, they managed client billing processes for recurring business charges. Prior to this, Shukla served as an Operations Supervisor for seven months in 2017, and as a Workflow Coordinator from 1999 to 2017, liaising with internal business partners and third-party clients to facilitate various change management initiatives.
Career in Change Management
Throughout their tenure at CIBC, Dimple Shukla has developed a strong foundation in change management. They have been instrumental in creating strategic implementation plans that drive organizational change. Shukla also focuses on ensuring seamless communication between internal teams and external clients, which is crucial for the successful adoption of new processes and systems.
Client Engagement and Process Management
Dimple Shukla is adept at engaging clients and managing processes that affect business operations. Their responsibilities include leading kick-off meetings to secure client requirement approvals and managing client billing processes. Shukla's role involves significant interaction with both internal business partners and external clients, facilitating effective change management initiatives.