Dinesh Paul
About Dinesh Paul
Dinesh Paul is a Team Leader at CIBC in Toronto, Canada, with a background in financial services and customer service management.
Title
Dinesh Paul holds the position of Team Leader at CIBC. His role involves handling difficult, unusual, and sensitive issues, problems, or requests. He ensures the productivity of his team by analyzing sales and call quality reports.
Company
Dinesh Paul is currently employed at CIBC, based in Toronto, Canada. His tenure at CIBC started in 2013. In his role, he provides coaching to Financial Service Representatives and oversees the sales and service activities of team members to ensure adherence to company policies.
Previous Experience
Before joining CIBC, Dinesh worked at multiple organizations. He was a Regional Development Director and Franchise Expert at WSI from 2010 to 2011. Prior to that, he served as a Credit Specialist and Business Banking Representative at RBC from 2007 to 2010. He also held the position of Director at Peel Condominium Corporation during the same period. Additionally, he has experience as a Customer Service Manager at SM Telesys from 2002 to 2004.
Education and Expertise
Dinesh Paul holds a Bachelor's degree in Computer Science (BCA) from DAV College, Jalandhar, Punjab, India. He completed his studies in 2002. His expertise includes facilitating ABSLBOR meetings and running development sessions for other ABAY teams. He has a strong background in coaching, sales skill development, and optimizing team performance.
Role at CIBC
At CIBC, Dinesh Paul acts as a 'Lead Practitioner,' addressing complex and sensitive issues. He provides coaching to Financial Service Representatives using the Client Engagement Model. Additionally, he monitors sales and service activities to ensure they comply with CIBC's ethical standards and policies. His role also involves analyzing team productivity to meet business targets.