Douglas Luchetta
About Douglas Luchetta
Douglas Luchetta is a Financial Service Representative at CIBC in Toronto, Ontario, Canada, with a diverse background in finance, compliance, and customer service.
Title
Douglas Luchetta is a Financial Service Representative currently working at CIBC.
Professional Experience at CIBC
Douglas Luchetta has been a Financial Service Representative at CIBC in Toronto, Ontario, Canada, since 2016. In his role, he has successfully achieved a 100% Net Promoter Score (NPS) in client experience. Additionally, he has exceeded sales targets by 162% by referring clients to financial advisers. Douglas specializes in identifying opportunities to deepen client relationships and promote CIBC's products and services. Known for his proactive approach, he resolves client problems quickly or refers them to colleagues when necessary. He performs his duties with high accuracy and efficiency, ensuring the proper balance of cash, credits, and other monetary transactions while consistently following all security measures.
Previous Professional Experience
Douglas Luchetta's career includes various roles in diverse industries. He worked as a Front Desk Receptionist at Homelife/RealtyOne Ltd. in Toronto from 2016 to 2017. In 2015, he served as an intern at Connect School of Languages for eight months. From 2011 to 2014, he was a Compliance Analyst and Investor Relations professional at Rede Energia S.A. in Sao Paulo, Brazil. Prior to that, he worked as a Database Analyst at Serasa Experian from 2008 to 2011. Douglas also held the position of Customer Service Specialist at Teletech in Englewood, Colorado, from 2004 to 2008. Earlier in his career, he was a Sales Associate at Made in Brazil Comercio E Importadora for six months and a Customer Service Representative and Cashier at McDonald's Corporation in Chicago from 1996 to 2001.
Educational Background
Douglas Luchetta has a diverse educational background. He studied Finance at the Canadian Securities Institute in 2016. From 2015 to 2017, he attended Lambton College, where he studied Management. He earned a Master of Business Administration (MBA) from an unspecified institution from 2012 to 2013. Additionally, he studied General Business and Management at Fundação Instituto De Administração (FIA) and Profuturo – FIA – MBAs Internacionais from 2009 to 2010. Douglas also holds a Bachelor's degree from Universidade Ibirapuera, earned between 2002 and 2005.