Elahe Mirmohammadali
About Elahe Mirmohammadali
Elahe Mirmohammadali is a Sr. Service Desk Specialist at CIBC in Toronto, Canada, with a background in GIS and library services.
Current Position at CIBC
Elahe Mirmohammadali currently holds the role of Sr. Service Desk Specialist at CIBC. Having started in 2019, she provides comprehensive incident support and troubleshooting for both hardware and software issues within the organization. Based in the Toronto, Canada Area, Elahe is also responsible for training new employees, ensuring they are well-prepared to handle various service desk operations. Additionally, she serves as an AGILE Project Associate, where she focuses on workflow management to enhance organizational efficiency.
Previous Experience at George Brown College
In 2019, Elahe Mirmohammadali worked as a Lab Monitor at George Brown College for 4 months. During her tenure, she was responsible for overseeing lab activities, maintaining equipment, and assisting students with technical issues. Her role provided valuable experience in an educational setting, helping her develop skills in customer support and technical troubleshooting.
Experience at National Geoscience Database of Iran
Elahe Mirmohammadali worked at the National Geoscience Database of Iran, Geological Survey of Iran, in two different capacities. From 2007 to 2014, she served as a Geographic Information System (GIS) Specialist. In this role, she managed GIS data, analyzed spatial information, and supported various geoscience projects. Prior to that, from 2003 to 2007, she worked as a Library & Administrative Specialist, where her responsibilities included managing library resources and handling administrative tasks.
Education at George Brown College
Elahe Mirmohammadali earned an Advanced Diploma in Computer Programmer Analyst from George Brown College between 2015 and 2019. Her studies focused on programming, systems analysis, and software development, providing her with the technical foundation necessary for her current role at CIBC. The advanced diploma program enabled her to acquire both theoretical knowledge and practical skills in computer programming and IT support.
Education at Islamic Azad University North Tehran Branch
Between 2002 and 2006, Elahe Mirmohammadali achieved a Bachelor's degree in Library and Information Science from Islamic Azad University North Tehran Branch. The program equipped her with comprehensive knowledge in the organization, management, and dissemination of information. This educational background laid the groundwork for her early career roles in library management and administrative specialization.