Elaine Fong
About Elaine Fong
Elaine Fong is the Manager of Client Advice at CIBC, with a background in financial services and a BA in Sociology from the University of Calgary.
Title
Elaine Fong currently holds the position of Manager, Client Advice at CIBC. She started this role in 2021. Her responsibilities include providing guidance and support to clients, leveraging her extensive expertise in financial services.
Professional Experience
Elaine Fong has a diverse portfolio of experience in the financial services sector. She worked at Hutch International Inc. as a Business Administrator from 2018 to 2020 in Calgary, Alberta. Prior to that, she spent a significant tenure at TD, where she held multiple roles, including Manager of Financial Services from 2016 to 2018, Manager of Customer Service in 2015, Financial Advisor from 2010 to 2015, and Customer Service Representative in 2010. Her career began at CIBC as a Customer Service Representative from 2007 to 2010, also based in Calgary, Alberta.
Education and Expertise
Elaine Fong attended the University of Calgary, where she earned a Bachelor of Arts in Sociology. The program spanned from 2005 to 2009. Her educational background has equipped her with analytical skills and a deep understanding of societal dynamics, which she leverages in her professional roles.
Focus on Training and Development
Elaine Fong places a strong emphasis on training and development throughout her career. She believes in the importance of nurturing talent and providing career development opportunities for both individuals and the organization. Her commitment to training programs has significantly contributed to the growth and success of her teams.
Commitment to Customer Service
Elaine Fong's career success is rooted in her dedication to exceptional customer service. She maintains that customer satisfaction is fundamental to any successful business operation. Her approach ensures that client needs are met with the highest standard of service, enhancing customer loyalty and trust.