Eleanor Torres
About Eleanor Torres
Eleanor Torres is a Senior Technical Writer at CIBC with extensive experience in various IT and documentation roles across multiple organizations in Canada.
Title
Eleanor Torres holds the position of Senior Technical Writer at CIBC in the Toronto, Canada area. She has been with the company since 2015.
Experience at CIBC
Eleanor Torres has held the role of Senior Technical Writer at CIBC based in Toronto, Canada since 2015. Her role involves creating and managing technical documentation, which is essential for the company's operations and alignment with industry standards.
Previous Roles
Before joining CIBC, Eleanor held several roles across different organizations. She was a Senior Documentation Quality Control Consultant at Solutia SDO, working on the RBCI, Life & Health Project in 2014 in Mississauga, Ontario. She also served as Business Continuity / Disaster Recovery Planner and Application Support Team Lead at Express Scripts Canada (ESC) between 2009 and 2014. Earlier in her career, she worked with IBM Canada Ltd. as an Information Technology Advisory Specialist from 2006 to 2009 and served in various roles at Canada Life, including Senior Systems Specialist/Application Database Administrator and Team Leader Systems.
Education
Eleanor Torres studied at Honeywell Institute for Continuing Studies in 1987–1988. She also pursued further education at Humber College in 2015.
Expertise in ITIL Best Practices
Eleanor Torres is skilled in implementing ITIL best practices, which are critical for the alignment of IT services with business requirements. Her expertise in ITIL has been a significant asset in her various roles across different organizations.