Elyssa Gagliardi
About Elyssa Gagliardi
Elyssa Gagliardi is a Chat Specialist at CIBC with over a decade of experience in customer service and digital marketing.
Title
Elyssa Gagliardi currently holds the position of Chat Specialist at CIBC, a role she has been in since 2019. Her primary responsibilities include managing customer interactions through chat platforms within the Chat & Social Media Contact Centre.
Company
Elyssa Gagliardi is employed by CIBC, one of Canada’s leading financial institutions. She has accumulated over a decade of experience at the bank, having held various roles such as Customer Service Representative and Financial Services Associate. Her extensive tenure at CIBC enables her to maintain a deep understanding of the company's operations and customer service strategies.
Education and Expertise
Elyssa Gagliardi holds a Bachelor's degree in Public Relations from Humber College, achieved between 2012 and 2016. She also completed a program in Communication and Media Studies at Humber College from 2009 to 2010. Her formal education, combined with practical experience, has equipped her with strong digital marketing skills, particularly in social media marketing and analytics.
Career Background
Throughout her career, Elyssa Gagliardi has held various positions that have honed her customer service and communication skills. She began her tenure at CIBC in 2007 as a Customer Service Representative, a role she held for 10 years. She then progressed to a Financial Services Associate role from 2017 to 2019 before taking on her current position as a Chat Specialist. Between 2015 and 2016, Elyssa also worked at INK Entertainment as a Community Manager.
Roles and Experience
Elyssa Gagliardi has gained diversified skills through her various roles. She has developed exceptional interpersonal skills, a creative approach to communication, and a strong aptitude for digital marketing and analytics. These competencies are instrumental in her current role at CIBC's Chat & Social Media Contact Centre, where she leverages her background in Public Relations to enhance customer interactions.