Erica Gilbert
About Erica Gilbert
Erica Gilbert is a Client Service Representative at CIBC in Toronto, Ontario, Canada. She has extensive experience in the hospitality and banking sectors, having previously worked at Ernst & Young, Centennial College Event Centre, and CIBC FirstCaribbean International Bank.
Current Position at CIBC
Erica Gilbert is currently serving as a Client Service Representative at CIBC, where she has been working since 2020. Based in Toronto, Ontario, Canada, her role involves managing client interactions and providing exceptional customer service to ensure client satisfaction.
Previous Experience at Ernst & Young
Before joining CIBC, Erica Gilbert worked for Ernst & Young with the Compass Group as a Banquet Server from 2019 to 2020. During her tenure, she was responsible for assisting with event setup, serving guests, and ensuring smooth operations throughout events held in Toronto, Ontario, Canada.
Supervisory Role at Centennial College Event Centre
From 2018 to 2019, Erica Gilbert held the position of Supervisor at Centennial College Event Centre in Scarborough, Ontario, Canada. In this role, she oversaw event operations, coordinated with staff, and ensured the efficient execution of various events hosted by the college.
Sales Specialist at CIBC FirstCaribbean International Bank
Erica Gilbert spent 14 years working as a Sales Specialist at CIBC FirstCaribbean International Bank in Saint Vincent and the Grenadines. From 2003 to 2017, she specialized in sales, focusing on building client relationships and driving sales initiatives within the banking sector.
Education in Hotel Operations Management
Erica Gilbert studied Hotel Operations Management at Centennial College School of Hospitality, Tourism and Culinary Arts from 2017 to 2019. This education provided her with in-depth knowledge and skills in managing hotel operations, enhancing her expertise in the hospitality industry.
Banking and Finance Degree from The University of the West Indies
Erica Gilbert holds a degree in Banking and Finance from The University of the West Indies, where she studied from 2014 to 2017. This academic background has equipped her with a strong foundation in financial principles and banking practices, contributing to her professional capabilities in the financial sector.