Ernel Espanola
About Ernel Espanola
Ernel Espanola is a Senior Help Desk Analyst at CIBC with extensive experience in IT support, network security, and data center administration.
Title
Ernel Espanola holds the position of Senior Help Desk Analyst at CIBC since 2021. He has significant expertise in handling various IT-related queries and providing efficient solutions to maintain optimal performance of the organization's systems.
Previous Roles at CIBC
Before his current role, Ernel worked at CIBC as an SD Specialist from 2017 to 2021. During this time, he was responsible for supporting software distribution and ensuring seamless system operations across the organization.
Experience at Oberthur Technologies
Ernel served as Asia Regional Support Specialist/Regional IT Security and Physical Security Auditor at Oberthur Technologies from 2014 to 2016. Based in Manila, Philippines, he handled IT support across multiple Asian countries, including China, Taiwan, and South Korea. His role involved managing network and data center administration for over 40 servers using Wintel System on VMWare and IBM Servers.
Role at Metrobank Card Corporation
From 2011 to 2014, Ernel worked at Metrobank Card Corporation as Desktop Support Manager 1. In this role, he managed a team of 8 desktop support and 5 helpdesk agents, supporting over 1,600 desktop and laptop users. He ensured smooth IT operations and effective team management at the Philippines' second-largest credit card company.
Education and Expertise
Ernel Espanola completed his Post-graduate Program in Network and System Security Analysis at George Brown College from 2016 to 2017. He also holds a Bachelor's Degree in Computer Engineering from Adamson University, where he studied from 1994 to 1999. His high school education was completed at Holy Child Catholic School from 1990 to 1994.