Fakhra Zaidi
About Fakhra Zaidi
Fakhra Zaidi is a Mutual Fund/Sales Support Specialist at CIBC in Toronto, Canada, with a background in retail management and customer relations.
Current Position at CIBC
Fakhra Zaidi has held the position of Mutual Fund/ Sales Support Specialist at CIBC since 2006. In this role, she is responsible for providing financial advice and resolving issues for over 60 customers daily. Her excellent performance has resulted in a 98% customer satisfaction rating. She has also consistently exceeded sales targets by 110% or more, with her performance reaching over 200% in several areas. Her role is based in the Toronto, Canada area.
Previous Experience at Brown Shoe Company
Fakhra Zaidi worked as a Store Manager at Brown Shoe Company from 2005 to 2006. During her 10-month tenure, she was responsible for managing store operations in the Toronto, Canada area. This role entailed supervising staff, managing inventory, and ensuring customer satisfaction.
Experience at The Aldo Group
From 1999 to 2005, Fakhra Zaidi worked as a Store Manager at The Aldo Group. Over her six years in this position, she oversaw store operations in the Toronto, Canada area. Her key responsibilities included staff management, sales oversight, and maintaining high levels of customer service.
Role at Singapore Airlines
Fakhra Zaidi served as a Passenger Relations Officer at Singapore Airlines from 1997 to 1998. In this role, she handled passenger inquiries and provided customer service for the airline. Her responsibilities included addressing passenger concerns and ensuring a satisfactory travel experience.
Educational Background
Fakhra Zaidi completed a Bachelor of Arts in Education in 1970. Her educational background has equipped her with skills beneficial to her various roles in sales, management, and customer relations.