Fatema Chowdhury
About Fatema Chowdhury
Fatema Chowdhury is a Senior Analyst in Technology Operations at CIBC, with a diverse background in technical support, client services, and management roles across various organizations.
Professional Experience at CIBC
Fatema Chowdhury currently holds the position of Senior Analyst, Technology Operations at CIBC since 2019 in Toronto, Ontario, Canada. Previously, she was employed as a Technical Systems Analyst at the same institution from 2018 to 2019. Over her tenure at CIBC, she has been involved in ensuring 24/7 operational stability for approximately 400,000 employees working from home. Her role also includes collaboration with vendors and internal technology partners to achieve 70% of OKR goals each quarter.
Previous Roles in Technical Support and Management
Before her tenure at CIBC, Fatema Chowdhury worked in various capacities. She was a TIER 2 Technical Support Representative at Givex for 5 months in 2018, and also served as a Client Services Account Manager at the same company for 1 month that year. Additionally, she worked as a Service Coordinator at Soroc Technology in Woodbridge, ON, for 4 months from 2017 to 2018. Her early career included a significant role at Shoppers Drug Mart as Cosmetics Manager for 1 year from 2017 to 2018.
Academic Background and Certifications
Fatema Chowdhury holds a Bachelor of Science (BSc) degree from the University of Toronto - New College, where she double majored in Cells & Systems Biology and Global Health from 2011 to 2015. In 2017, she studied at NPower Canada and achieved the CompTIA A+ certification over a period of 11 months.
Start-Up and Early Career Initiatives
In addition to her roles in established companies, Fatema Chowdhury is also the co-founder of Collaborative Disease Diagnostics (CDDx), a start-up exploring the intersection of science, technology, and innovation. This venture, based in Toronto, Canada, lasted for 9 months from 2015 to 2016. She began her career with positions such as a Service Learning Placement at St. Stephen's in the Fields Anglican Church for 3 months in 2015 and as a Biosafety Assistant in the Department of Environmental Health and Safety at the University of Toronto from 2015 to 2016.
Long-Term Association with Shoppers Drug Mart
Fatema Chowdhury has had a long-standing association with Shoppers Drug Mart. She is currently a Beauty Advisor, a role she has held since 2009. Before this, she worked as a Supervisor/Cosmetician/Cashier from 2009 to 2017 at the same company. Her cumulative experience at Shoppers Drug Mart spans different capacities, reflecting her versatility and commitment.