Faycal Haffaf
About Faycal Haffaf
Faycal Haffaf is a Sales and Service Specialist at CIBC with a background in customer service and credit collections. He holds a degree in Hospitality Administration/Management and a professional cooking certification.
Current Role at CIBC
Faycal Haffaf currently works as a Sales and Service Specialist at CIBC, a position he has held since 2021. In this role, he is responsible for customer engagement and ensuring client satisfaction through personalized banking solutions. His work contributes to the overall performance of CIBC by driving sales and enhancing customer service experiences. His tenure in this position highlights his experience in the financial services sector and his ability to adapt to various client needs.
Previous Experience at CIBC
Before his current role, Faycal Haffaf served as a Customer Service Representative at CIBC from 2020 to 2021. In this position, based in Toronto, Ontario, Canada, he focused on resolving customer inquiries and offering assistance with banking services. His six-month stint in this role provided him with valuable experience in customer service operations within the financial industry, helping him develop skills essential for his subsequent position as a Sales and Service Specialist.
Role at Rogers Communications
Faycal Haffaf has also worked at Rogers Communications as a Credit Collections Specialist from 2018 to 2019 in Montreal, Quebec, Canada. During his one-year tenure, he was responsible for managing overdue accounts and negotiating repayment plans with clients. His role in credit collections involved substantial client interaction and required diligence, problem-solving skills, and financial acumen. This experience added a significant dimension to his professional background, particularly in managing finances and customer relations.
Education in Hospitality Administration
Faycal Haffaf pursued higher education at the European International College, where he studied Hospitality Administration/Management from 2010 to 2013. He earned a degree in this field after completing a comprehensive three-year program. This educational background provided him with foundational knowledge in managing hospitality operations, which is beneficial in various aspects of his professional roles, particularly in customer-oriented positions.
Professional Cooking Certification
In addition to his degree in Hospitality Administration, Faycal Haffaf also achieved a certification in Professional Cooking from Collège LaSalle in Montréal, where he studied from 2013 to 2014. This one-year program equipped him with culinary skills and knowledge, complementing his management education. The certification underscores his versatile skill set and his ability to excel in both creative and administrative aspects of the hospitality industry.