Fluilda Ndreu
About Fluilda Ndreu
Fluilda Ndreu is a Senior Customer Service Officer at CIBC with a background in finance and marketing.
Company
Fluilda Ndreu is currently employed at CIBC in Toronto, Ontario. She has been with the company since 2020, initially holding the position of Senior Account Processing Officer before transitioning to her current role as Senior Customer Service Officer. CIBC, one of Canada's major banks, is located at 22 Front St W, Toronto.
Title
Fluilda Ndreu holds the position of Senior Customer Service Officer at CIBC. In this role, she likely oversees various customer service functions, ensuring high levels of customer satisfaction and efficient service operations. Her expertise includes overseeing OTC Settlements and US FLM Operations within Capital Market Operations.
Education and Expertise
Fluilda Ndreu has an extensive educational background in finance and marketing. She holds a Financial Modeling & Valuation Analyst certification from the Corporate Finance Institute® (CFI). She also achieved a Master's in Marketing from Aleksander Moisiu in 2014 and a Bachelor's in Banking and Finance from Albanian University in 2013. These qualifications underpin her specialized knowledge in financial operations and customer service excellence.
Professional Background
Before her current role, Fluilda Ndreu served as a Senior Account Processing Officer at CIBC for 9 months in 2020. Her career also includes a position as a Customer Service Representative at Costco Wholesale from 2016 to 2019, where she gained significant experience in customer interactions and problem resolution. Her career progression reflects her ability to handle increasingly responsible roles within customer service and financial processing.
Work in Greater Toronto Area
Fluilda Ndreu has been working professionally in the Greater Toronto Area since at least 2016. Her roles have largely been centered around financial and customer service sectors. The transition from Costco Wholesale to significant roles at CIBC illustrates her professional growth and adaptability within this region.