Franca Ferrara
About Franca Ferrara
Franca Ferrara is the Director of Business Systems Analysis, Digital & Cards Technology at CIBC, with extensive experience in business systems analysis and user experience design.
Current Role at CIBC
Franca Ferrara is currently serving as the Director of Business Systems Analysis for Digital & Cards Technology at CIBC. She has been in this role since 2018 and is based in the Toronto, Canada area. Her role involves leading business systems analysis initiatives to support digital and card technology operations.
Previous Roles at CIBC
Franca Ferrara has a long history with CIBC, having held multiple positions over the years. Before her current role, she was the Senior Manager for Business Systems Analysis in Digital & Contact Centre Technology from 2014 to 2018. She also worked as a Senior User Experience Lead (secondment) for eChannels from 2011 to 2012, and as a Business Systems Analyst from 2001 to 2014. Additionally, Franca has experience as a User Interface Specialist from 1998 to 2000 and as a Usability Analyst from 1994 to 1998.
Experience at Toronto District School Board
Franca Ferrara worked as an ESL Instructor at the Toronto District School Board from 1989 to 1991. During her tenure, she was responsible for teaching English as a Second Language, contributing to the educational development of non-native English speakers.
Educational Background
Franca Ferrara holds a B.A. Honours from the University of Toronto - University College. She also obtained a certificate from Seneca College between 2008 and 2010. Additionally, she is a Certified Usability Analyst from Human Factors International, highlighting her expertise in usability and user interface design.