Gaurav Chauhan, MBA, Ific
About Gaurav Chauhan, MBA, Ific
Gaurav Chauhan is a Financial Services Representative II at CIBC with extensive experience in finance and operations, holding an MBA from Amity University Noida and a BE from Rajiv Gandhi Prodyogiki Vishwavidyalaya.
Current Work at CIBC
Gaurav Chauhan currently serves as a Financial Services Representative II at CIBC in Toronto, Ontario, Canada. He has held this position since 2019, bringing extensive expertise in financial services to his role. His responsibilities likely involve assisting clients with a variety of banking needs, providing financial advice, and ensuring customer satisfaction. His background in banking and finance operations supports his current duties.
Previous Experience at Teleperformance
Before his tenure at CIBC, Gaurav Chauhan worked at Teleperformance in Toronto, Canada. From 2017 to 2019, he served as an Operations Supervisor for two years, managing customer service operations and leading teams to ensure efficiency. Prior to this, he was a Customer Service Representative from 2016 to 2017 for nine months, where he dealt directly with customer inquiries and issues, honing his customer-focused skills.
Academic Background in Finance and Engineering
Gaurav Chauhan holds a Master of Business Administration (MBA) in Finance & Operations from Amity University Noida, completed from 2008 to 2010. Additionally, he earned a Bachelor of Engineering (BE) in Electronics & Communication Engineering from Rajiv Gandhi Prodyogiki Vishwavidyalaya, completed from 2002 to 2006. This academic foundation supports his comprehensive understanding of both technical and financial disciplines.
Certifications and Professional Development
Gaurav Chauhan is committed to continuous professional development. He holds a Six Sigma Green Belt certification, validating his skills in process improvement and quality management. He has also obtained the Junior Associate of the Indian Institute of Bankers (JAIIB) certification, demonstrating his proficiency in banking operations and financial services. These certifications reflect his dedication to enhancing his expertise in the financial sector.
Customer Service and Leadership Roles
Gaurav Chauhan has a robust history in customer service and leadership. His role as Administrative Assistant Bookkeeper at Petro V Plus Limited from 2015 to 2016 in Toronto involved significant administrative and financial responsibilities. Additionally, he worked as Manager - Credit & Risk and Assistant Manager at Catholic Syrian Bank in India. These roles required a blend of leadership, risk management, and customer service skills, further showcasing his versatile capabilities in various banking functions.