Grace Lee
About Grace Lee
Grace Lee is the Director of Business Analysis and Release Planning for Digital Contact Centre Technology at CIBC in Toronto, Ontario, Canada. She has held various roles at CIBC since 2007, including Director of Business Management Services and Senior Manager of Tools Integration and Business Analysis.
Current Position at CIBC
Grace Lee is currently working at CIBC as the Director of Business Analysis and Release Planning for Digital Contact Centre Technology. She has been in this role since 2018 and operates out of Toronto, Ontario, Canada.
Previous Roles at CIBC
Grace Lee has held several positions at CIBC over the years. From 2016 to 2018, she was the Director of Business Management Services. Prior to that, she served as the Senior Manager of Tools Integration and Business Analysis from 2012 to 2016. She also worked as a Senior Business Analyst from 2009 to 2012 and briefly as an Acting Manager in 2009. Her career at CIBC began as a Senior Service Desk Specialist from 2007 to 2009.
Education Background
Grace Lee studied at the University of Toronto Mississauga, where she earned a Bachelor of Arts degree in Anthropology and Philosophy. Additionally, she attended the School of Continuing Studies.
Professional Experience Timeline
Grace Lee has built a comprehensive career within CIBC. She started as a Senior Service Desk Specialist in 2007, progressed to Acting Manager in 2009, and then became a Senior Business Analyst the same year. She was promoted to Senior Manager - Tools Integration and Business Analysis in 2012. In 2016, she took on the role of Director - Business Management Services, eventually becoming the Director of Business Analysis and Release Planning, Digital Contact Centre Technology in 2018.