Graham Hay
About Graham Hay
Graham Hay is the Team Lead for Knowledge Management at CIBC, with extensive experience in technical writing and document management in Toronto, Canada.
Title
Graham Hay holds the position of Team Lead, Knowledge Management at CIBC. He has served in this role in Toronto, Canada, beginning his tenure in 2012.
Current Role at CIBC
As the Team Lead of Knowledge Management at CIBC, Graham Hay manages a team of 5-7 technical writers. His responsibilities include promoting technical documentation activities within the Technology Operations department. He led the migration of over 800 documents into ServiceNow's Knowledge Management module and played a key role in the NotifyNow initiative, which established ServiceNow's auto-paging service.
Previous Roles at CIBC
Graham Hay has held multiple roles at CIBC, including Senior Technical Writer, Publishing Manager, Amicus & Visa Communications Manager, and Technical Writer/Content Manager. His tenure at CIBC includes various positions from 2005 to 2012, amassing significant experience in technical writing, project management, and business information management.
Education and Expertise
Graham Hay completed his studies in Technical Communications at Seneca College from 2000 to 2001. He also holds a degree in English from the University of Toronto Scarborough, which he attained between 1995 and 1999. He has developed specialized skills in creating infographics and executive presentations, which are essential for conveying complex technical information in an accessible format.
Technical Writing and Consulting Experience
Before his current role, Graham Hay worked as a Technical Writer at Compuware and served as a Documentation & Training Consultant at RWD Technologies and Arinso. His early career also included a role as a Technical Writer/Content Manager at CIBC. These experiences have contributed to his expertise in technical writing and knowledge management.