Hamida Ahmed
About Hamida Ahmed
Hamida Ahmed is a Mortgage Renewal Specialist at CIBC with a background in financial services and customer relations.
Current Title and Role at CIBC
Hamida Ahmed currently holds the position of Mortgage Renewal Specialist at CIBC. Since 2014, she has been dedicated to helping clients with their mortgage renewals, ensuring they find the best possible solutions for their financial needs. Her role involves consistently updating her knowledge of new products, policies, procedures, and market competition to provide top-notch service to her clients.
Previous Work Experience at CIBC
Before becoming a Mortgage Renewal Specialist, Hamida Ahmed worked at CIBC as a Financial Services representative. From 2011 to 2014, she spent three years in this role, where she gained valuable experience in handling financial services, understanding client needs, and delivering appropriate solutions.
Customer Relations Specialist at Rogers Wireless
Hamida Ahmed also has experience working as a Customer Relations Specialist at Rogers Wireless. From 2009 to 2011, she focused on maintaining and enhancing customer relationships, addressing client concerns, and providing effective solutions to ensure customer satisfaction.
Expertise in Cross-Selling and Client Relationships
In her role as a Mortgage Renewal Specialist at CIBC, Hamida Ahmed identifies cross-sell opportunities for life and disability insurance, ports, and refinances. She collaborates with other internal departments to strengthen client relationships and provide comprehensive financial solutions.
Handling Unique Scenarios and Retaining Client Discharges
Hamida Ahmed is adept at managing unique scenarios and addressing customer escalations in her current role. She works on retaining potential discharges by securing competitive pricing and identifying refinance opportunities, ensuring clients receive the best offers and are satisfied with their mortgage renewals.