Han Chen
About Han Chen
Han Chen is a Transaction Processing Officer at CIBC Mortgages, responsible for handling various mortgage-related transactions and training new staff.
Current Position at CIBC Mortgages
Han Chen currently serves as a Transaction Processing Officer at CIBC Mortgages. Since 2015, they have handled various mortgage-related transactions, including adjustments to insurance premiums and updates to client information. They regularly review exception reports to correct issues like suspense account balances and mortgage detail inaccuracies. Additionally, Han produces and distributes important statements to external clients such as solicitors and financial institutions. Their role involves liaising with CIBC Collections to clear outstanding funds and collect relevant fees, penalties, and interest. Han is responsible for training new staff on company procedures to ensure consistency and efficiency.
Former Positions
Before joining CIBC Mortgages, Han Chen worked in several roles within different industries. In 2013, they were a Sales & Marketing Assistant at Seekrette Media in the Halifax, Canada area, a position they held for three months. Prior to that, Han worked as an Assistant Manager at New World Food Systems Inc from 2012 to 2014, also in Halifax. In these roles, they gained valuable experience that has contributed to their current responsibilities in transaction processing and client relations.
Education and Expertise
Han Chen studied at Dalhousie University, where they earned a Bachelor's Degree in Business/Commerce, General, and pursued studies in Marketing and Logistics. They completed these programs between 2010 and 2014. This educational background provided Han with a solid foundation in marketing management and business principles, which they have effectively applied in their professional career.
Responsibilities and Skills
Han Chen handles a variety of critical tasks as a Transaction Processing Officer, including the prioritization of workloads based on risk and severity to meet company deadlines. They are proficient in training new incumbents and temporary staff, ensuring that all team members adhere to company procedures and guidelines. Their role requires meticulous attention to detail, especially when reviewing exception reports and making necessary corrections. Han's ability to liaise with collections departments and manage various client communications highlights their strong organizational and interpersonal skills.