Hanihm Koo
About Hanihm Koo
Hanihm Koo is a Customer Service Representative at CIBC in Toronto, Ontario, Canada, with a background in lifeguarding and a Bachelor's degree in Psychology/History from the University of Toronto.
Current Position at CIBC
Hanihm Koo has been serving as a Customer Service Representative at CIBC in Toronto, Ontario, Canada, since 2021. In this role, Koo is responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This position leverages his extensive experience in customer-facing roles and his educational background.
Experience at University of Toronto
From 2016 to 2019, Hanihm Koo worked at the University of Toronto in Mississauga, Ontario, Canada. Initially, he served as a Lifeguard for three years, where he ensured the safety of patrons at the swimming facilities. Subsequently, in 2019, he was promoted to the role of Pool Supervisor for seven months, managing the lifeguard team and overseeing pool operations.
Previous Role at City of Waterloo
Before his tenure at the University of Toronto, Hanihm Koo worked as a Lifeguard/Instructor at the City of Waterloo from 2014 to 2015. In this position, which lasted eleven months, Koo was responsible for lifeguarding duties and teaching swimming lessons. This early experience developed his skills in first aid, emergency response, and customer service.
Education and Expertise
Hanihm Koo earned his Bachelor of Science (BS) degree in Psychology and History from the University of Toronto, where he studied from 2015 to 2020. His academic background in psychology has provided him with a deep understanding of human behavior and communication skills, which are essential in his current role in customer service. Additionally, his studies in history have equipped him with strong research and analytical capabilities.