Hannah Sandberg
About Hannah Sandberg
Hannah Sandberg is a Customer Service Representative at CIBC with a background in finance and business administration.
Current Role at CIBC
Hannah Sandberg is currently employed at CIBC as a Customer Service Representative. She began her tenure in this role in 2021. Her responsibilities involve interacting with clients to address their banking needs, solving their inquiries, and ensuring customer satisfaction. Hannah leverages her extensive background in customer service to provide efficient and effective support to clients.
Previous Experience at Starbucks
Before joining CIBC, Hannah worked at Starbucks in two roles. From 2019 to 2021, she served as a Shift Supervisor, a position in which she managed store operations and led the team during shifts. Prior to that, she worked as a Barista from 2015 to 2018. During her time at Starbucks, she developed strong customer service skills and gained experience in handling high-pressure situations.
Work History in the Hospitality Industry
Hannah Sandberg has diversified experience in the hospitality industry. She worked at Alexanders Steakhouse and Pizzaria as a Server from 2018 to 2019 and at Symons Valley Smokehouse as Head Server/Supervisor in 2018. In these roles, she was responsible for ensuring customer satisfaction, managing team schedules, and overseeing daily operations. Her experience in these roles honed her ability to manage customer interactions and service operations effectively.
Educational Background in Business and Logistics
Hannah pursued higher education at two reputable institutions. She earned her Bachelor of Business Administration (BBA) in Finance from Okanagan College, studying from 2019 to 2021. Prior to that, she attended the Southern Alberta Institute of Technology (SAIT) where she achieved a Business Administration (BA) in Logistics, Materials, and Supply Chain Management from 2017 to 2019. Her academic background provides her with a solid foundation in finance and logistics, which complements her professional skills in strategic management, operations planning, and scheduling.
Advanced Skills in Microsoft Excel
Hannah possesses advanced skills in Microsoft Excel, which she utilizes to analyze and improve customer service processes. Her expertise in Excel allows her to manage data efficiently, perform complex calculations, and generate insightful reports. These capabilities are instrumental in optimizing operations and enhancing the overall efficiency of customer service functions at her workplace.