Harish S.
About Harish S.
Harish S. is an Incident Response Analyst at CIBC with a diverse background in technical support and IT roles. He has a strong understanding of networking technologies and is recognized for his ability to quickly master new skills.
Current Position at CIBC
Harish S. currently works as an Incident Response Analyst at CIBC in Toronto, Ontario, Canada. Since 2021, he has been responsible for managing and responding to IT security incidents, ensuring that vulnerabilities are promptly addressed and systems are secured. His role involves utilizing advanced security tools and techniques to protect critical digital assets from emerging threats.
Previous Experience at Best Buy Canada
Before joining CIBC, Harish S. served as a Remote Technical Support Agent at Best Buy Canada from 2020 to 2021. In this role, he provided remote assistance to customers, diagnosing and resolving technical issues related to hardware and software. His responsibilities included troubleshooting complex problems and delivering solutions that enhanced customer satisfaction.
Technical Roles at Elite Technology Solutions Inc. and Plexxus
In 2020, Harish S. worked briefly as a Help Desk Technician at Elite Technology Solutions Inc. and as an IT Support Intern at Plexxus. During these tenures, he gained experience in providing frontline IT support, resolving technical issues, and assisting in the setup and maintenance of networked systems. His time at these companies contributed to his proficiency in IT support and customer service.
Educational Background
Harish S. has a solid educational foundation in both technology and veterinary science. He completed a Post-Secondary Diploma in PC Technician from triOS College Business Technology Healthcare in 2020. Earlier, he earned a Bachelor of Veterinary Science and Animal Husbandry from the College of Veterinary and Animal Sciences between 2005 and 2010. His diverse educational background reflects his adaptability and broad range of skills.
Skills and Expertise
Harish S. possesses expertise in upgrading systems, performing backups, and maintaining data confidentiality. He has a proven track record of working with cross-functional teams to enhance operational efficiency and liaising with different departments to streamline workflows. His skills also include a deep understanding of networking technologies, troubleshooting methodologies, and the ability to learn and master new skills and technologies quickly.