Havina Maheshan
About Havina Maheshan
Havina Maheshan is a Business Account Specialist at CIBC, specializing in IVR setup, SWIFT programming, and client management.
Title and Role at CIBC
Havina Maheshan serves as a Business Account Specialist at CIBC. She has held this role since 2016. Previously, she worked at CIBC as a Senior Customer Service Representative from 2012 to 2016, accumulating 4 years of experience in that position.
Educational Background
Havina Maheshan attended York University, where she studied Business/Managerial Economics and earned a Bachelor of Arts (B.A.) degree. She completed her studies over a period from 2009 to 2016, spanning 7 years.
Responsibilities as Business Account Specialist
In her role as Business Account Specialist, Havina Maheshan specializes in setting up Interactive Voice Response (IVR) systems, night and safety deposit products, and SWIFT programming for business accounts. She is responsible for executing client stationary orders for new cheques and deposit books, establishing Management Information Facility (MIF) system profiles for borrowing clients, and executing segment transfers from Commercial Banking to Small Business according to established processes.
Expertise in Systems and Processes
Havina Maheshan accesses the National Special Arrangements pricing database to ensure new accounts for existing clients are programmed according to special arrangements. She regularly updates her knowledge of internal and external developments to respond to customer needs promptly. Additionally, she performs various duties related to data integrity and testing following technology enhancements, making her a key contributor to process improvements at CIBC.