Heather Layden
About Heather Layden
Heather Layden is the Director of Credit Product Management, Commercial and Business Banking at CIBC, with over two decades of experience in commercial banking and a focus on credit innovation and excellence.
Current Role at CIBC
Heather Layden is serving as the Director of Credit Product Management for Commercial and Business Banking at CIBC. She has been in this role since 2023. In her current position, she focuses on creating value for clients and stakeholders through strategic credit initiatives. She leads the implementation of platform-based initiatives aimed at enhancing the lending journey within the bank.
Previous Experience at CIBC
Prior to her current role, Heather Layden held several key positions at CIBC. From 2022 to 2023, she was the Director of Credit Oversight, dedicating 8 months to this role. Before that, she served as the Senior Manager and Team Lead for Credit Oversight in Commercial Banking from 2018 to 2022. Her work in Moncton, New Brunswick, during those 4 years involved providing guidance and training across the Commercial Bank and collaborating with partners at the national level.
Career at TD Bank
Heather Layden has a robust history with TD Bank, where she held various roles. She was the National Manager for Credit & Operations in Indigenous Banking from 2013 to 2016, based out of Riverview, New Brunswick (via Toronto, Ontario). She also worked as Manager of Commercial Services for the National Real Estate Group from 2009 to 2011 in Winnipeg, Manitoba, and as a Senior Manager of Corporate Credit Risk Audit from 2006 to 2009 in Toronto, Ontario. Earlier in her career at TD, she served as a Senior Analyst for Commercial National Accounts from 2005 to 2006 in Calgary, Alberta.
Educational Background
Heather Layden completed her Bachelor of Commerce with Honors, studying Finance and Marketing at the University of Manitoba. She graduated with distinction in 2002 after a 5-year program that began in 1997. Prior to her university education, she attended Kelvin High School from 1994 to 1997, graduating Magna Cum Laude with a High School Diploma.
Expertise in Commercial Banking
With over two decades of experience in the commercial banking sector, Heather Layden has dedicated much of her career to credit innovation and excellence. Her roles have frequently involved improving business processes and team development. She is particularly passionate about driving strategic initiatives and providing thorough training to enhance the effectiveness and efficiency of the credit function within banking institutions.