Helen Do
About Helen Do
Helen Do is a Team Leader at CIBC Inbound Telephone Banking with extensive experience in customer support and financial services.
Title
Helen Do currently serves as a Team Leader at CIBC Inbound Telephone Banking. She has been with CIBC in this role since 2017.
Professional Background
Helen Do’s career at CIBC spans several roles over the years. Before becoming a Team Leader, she worked in the National Intraday, Workforce Management, and Business Support and Strategic Initiatives for seven months from 2016 to 2017. Prior to that, she was an Academy Bay Support Leader from 2015 to 2016. Helen also held the position of Financial Services Representative at CIBC from 2011 to 2015. Helen's career began with positions at Adbase Inc. and Bell as a Customer Support Associate from 2007 to 2011 and at Bell as Customer Support 310Bell from 2006 to 2007.
Education and Expertise
Helen Do graduated from Kyungpook National University with a Bachelor of Arts degree. She studied from 2000 to 2004. Her academic background has provided a strong foundation for her successive roles in customer support and banking.
Experience at Adbase Inc.
Before joining CIBC, Helen worked at Adbase Inc. as a Customer Support Associate. She was with the company from 2007 to 2011, where she gained valuable experience in customer service and support.
Experience at Bell
Helen started her career at Bell, holding the position of Customer Support 310Bell from 2006 to 2007. This role marked her entry into customer support, which became a foundation for her future roles in the banking sector.