Helen Do
About Helen Do
Helen Do is a Process Specialist at CIBC with extensive experience in various roles within the company and a background in English Literature from Kyungpook National University.
Current Role at CIBC
Helen Do currently holds the position of Process Specialist at CIBC, commencing this role in 2021. In this capacity, she focuses on optimizing operational processes within the organization. Her responsibilities likely involve analyzing existing procedures, recommending enhancements, and ensuring efficient implementation of process improvements to increase productivity and operational effectiveness.
Previous Roles at CIBC
Helen Do has served in various capacities at CIBC over several years. She was an Operations Manager, NSL, from 2019 to 2021 and a Team Leader for Telephone Banking, Loyalty/Solutions/CSE from 2017 to 2019. Additionally, she fulfilled the role of National Intraday, Workforce Support within CIBC Business Support & Strategic Initiatives from 2016 to 2017. Prior to these roles, Helen was an Academy Bay Support Leader from 2015 to 2016, and initially, a Financial Services Representative from 2011 to 2015. Each role allowed her to build expertise in different facets of banking operations, from customer support to managerial functions.
Earlier Career
Before her extensive tenure at CIBC, Helen Do worked at ADBASE INC. as a Customer Support Associate from 2007 to 2011 in Toronto, Ontario. She also held a Customer Support position at Bell Canada, serving for a year from 2006 to 2007 in Peterborough, Ontario. These roles provided her with foundational experience in customer service and support operations, skills that have likely been beneficial in her subsequent positions in the banking sector.
Educational Background
Helen Do holds a Bachelor of Arts degree in English Literature from Kyungpook National University, where she studied from 2000 to 2004. Her academic background in literature suggests strong analytical and communication skills, which are valuable across various professional roles, including her current and past positions within the banking industry.