Helen Teklu
About Helen Teklu
Helen Teklu is a Quality Assurance Analyst at CIBC with a background in the airlines industry and expertise in nonprofit organizations and customer service.
Current Position and Company
Helen Teklu currently serves as a Quality Assurance Analyst at CIBC in Canada. She joined the company in 2021. Her role involves ensuring the quality and reliability of software and systems within the organization. Her experience in quality assurance brings significant expertise to CIBC's operational processes.
Previous Experience at Ethiopian Airlines
Helen Teklu worked at Ethiopian Airlines as a Team Leader from 2007 to 2017. During her 10-year tenure in Ethiopia, Helen developed a strong foundation in the airlines and aviation industry. Her responsibilities included overseeing teams, ensuring service quality, and managing customer relations. This role helped her cultivate leadership and commercial aviation skills.
Educational Background
Helen Teklu has pursued education in multiple fields. She studied Business/Commerce at George Brown College, obtaining a diploma. Additionally, she earned a degree in Law from Unity University. These educational qualifications have equipped her with a diverse skill set applicable to various industries.
Expertise in Nonprofit Organizations and Customer Service
Helen Teklu is skilled in working with nonprofit organizations and has a strong customer service background. Her expertise in these areas includes understanding nonprofit operations and delivering high-quality customer experiences. These skills enhance her ability to contribute effectively in different organizational settings.
Leadership Skills
Throughout her career, Helen Teklu has demonstrated strong leadership skills. From her role as a Team Leader at Ethiopian Airlines to her current position at CIBC, she has consistently shown the ability to lead teams and manage projects effectively. Her leadership capabilities are a notable asset in her professional portfolio.