Hengelbert Javier Romero Ramos
About Hengelbert Javier Romero Ramos
Hengelbert Javier Romero Ramos is a Mobile Financial Services Specialist at CIBC with a diverse background in marketing, banking, and customer service.
Current Position at CIBC
Hengelbert Javier Romero Ramos currently holds the title of Mobile Financial Services Specialist at CIBC. He has been with the company since 2019. In this role, he has consistently been recognized as one of the top District Mobile Specialists due to achieving the highest sales numbers in the district every month. His responsibilities include mentoring and training new hires, providing ongoing guidance on product and customer service-related questions.
Previous Experience in Culinary and Marketing
Before joining CIBC, Hengelbert worked as an Assistant Cook at Tapestry at Arbutes Walk in Vancouver from 2015 to 2019. Prior to that, he served as the Responsible for Marketing for Latin America and Spain at CET Vancouver for 11 months in 2014. During this tenure, he developed marketing strategies tailored to different regions.
Career in Venezuela
Hengelbert's career began in Venezuela, where he held various positions. From 2007 to 2013, he worked as an Insurance Advisor at Seguros Caracas de Liberty Mutual. He also held the position of Telephone Banker at Banesco Banco Universal for 8 months in 2011, where he provided financial advice and customer support over the phone.
Educational Background
Hengelbert has an extensive academic background with several master's degrees. He earned a Master of Science in Administration with a focus on Global Leadership and Global Health Human Services Administration from Fairleigh Dickinson University (2014-2016). He also holds a Master's in Administration and Marketing from Universidad de Carabobo (2010-2012), a Master's in International Trade from Universidad Complutense de Madrid (2008-2009), and a Bachelor's degree in Business Development from Universidad Nacional Experimental Francisco de Miranda (2007-2010). Additionally, he has a Bachelor's degree in Advertising from Instituto Universitario de Nuevas Profesiones (1999-2002).
Skills and Recognition
Throughout his career, Hengelbert has developed impressive customer service skills that resulted in continuous repeat sales and customer referrals. His ability to mentor and train new hires has been beneficial to his teams, providing ongoing guidance on product knowledge and customer service-related questions.