Irfan Syed
About Irfan Syed
Irfan Syed is a Sr. Contact Center Technology Specialist at CIBC with extensive experience in Cisco Collaboration and various technical support roles.
Company
Irfan Syed is currently employed at CIBC as a Sr. Contact Center Technology Specialist. Based in Ontario, Canada, he started working at CIBC in 2020. Known for its robust banking services, CIBC leverages state-of-the-art technology for its contact center operations, where Irfan contributes significantly.
Title
Irfan Syed holds the title of Sr. Contact Center Technology Specialist at CIBC. His role involves overseeing technology solutions for the contact center, ensuring seamless operations, and implementing advanced technologies to enhance customer experience.
Education and Expertise
Irfan Syed graduated with a Bachelor of Engineering (BE) in Electrical and Electronics Engineering from NED University of Engineering and Technology in 2000. He has over 5 years of specialized experience in Cisco Collaboration, holding certifications in Cisco Cloud Collaboration Solutions and Amazon AWS. His expertise includes Cisco Call Manager, Unity, Jabber, CMS, Expressway, UCCX, UCCE, and Microsoft Active Directory.
Professional Background
Over the years, Irfan Syed has gained extensive experience in various technical roles. He worked at VoiceBootcamp Inc as a Network and UC Support Engineer from 2019 to 2020. Prior to that, he served as a System Support Engineer at Fluidigm Corporation from 2015 to 2019 and as a Technical Support Engineer at Echo Communications Ltd. from 2014 to 2015. His early career includes a significant tenure at Walmart Global Sourcing as a Senior Network System Engineer from 2000 to 2014 in Dubai, UAE.