Isabel Briseno
About Isabel Briseno
Isabel Briseno is a Senior Project Manager at CIBC with extensive experience in financial institutions and project management.
Title and Current Role
Isabel Briseno serves as a Senior Project Manager at CIBC in Toronto, Ontario, Canada, where she has worked since 2019.
Previous Experience at CGI
From 2016 to 2019, Isabel Briseno worked as a Project Manager Scrum Master at CGI in the Toronto, Canada Area.
Previous Experience at INFONAVIT
Between 2013 and 2016, Isabel Briseno held the position of Project Manager at INFONAVIT in Mexico City.
Previous Experience at Citibank
Isabel Briseno served as e-Banking Security Manager at Citibank from 2004 to 2013, providing nine years of service in Mexico City.
Previous Experience at SeguriData
From 2000 to 2004, Isabel Briseno worked as a Strategic Accounts Sales Manager at SeguriData in Mexico City.
Education and Degrees
Isabel Briseno achieved a Bachelor's Degree in Industrial Management Engineering from Universidad Anáhuac Mexico Norte.
Expertise in Financial Institutions
With over 10 years of experience, Isabel Briseno has expertise in roles within financial institutions, including cash management and e-banking.
Project Management and Collaboration
Isabel Briseno collaborates with managers, IT, and stakeholders to implement systems and solutions, effectively identifying barriers to progress and suggesting viable solutions.
CRM Software Implementation
Isabel Briseno led the implementation of CRM software, resulting in a 40% increase in customer satisfaction.
Business Process Integration
She successfully integrated and unified business processes nationwide, improving efficiency by 35%.
Security Awareness Campaigns
Isabel Briseno created the first security awareness campaign that reached over 3 million customers.
Fraud Reduction Initiatives
Isabel Briseno implemented anti-intruder software and OTP devices, achieving a 98% reduction in online fraud.