Isabelle Boudreau
About Isabelle Boudreau
Isabelle Boudreau is a Senior Technical Analyst at CIBC in Toronto, Ontario, with a background in operations and service coordination.
Title
Isabelle Boudreau holds the position of Senior Technical Analyst at CIBC, where she has been employed since 2008.
Current Company
Isabelle Boudreau works at CIBC in Toronto, Ontario as a Senior Technical Analyst. She has been with the company since 2008, contributing to various technical and operational projects.
Work History
Isabelle Boudreau has a diverse work history spanning several roles in different organizations. Prior to CIBC, she worked at Hewlett-Packard in Mississauga, Ontario, as an Operations Specialist for four years (2004-2008). Before that, she served as a Service Coordinator at NCR in Winnipeg, Manitoba for one year (2003-2004). Additionally, she taught English as a Second Language (ESL) at Ding Ding Dang English Institute in Pohang, South Korea for one year (2001-2002).
Education and Expertise
Isabelle Boudreau graduated from the University of Manitoba with a Bachelor of Science (B.Sc.) degree. She majored in Math and minored in Computer Science, completing her studies over a five-year period (1995-2000). Her educational background laid a strong foundation for her technical and analytical skills.
Roles and Responsibilities
In her current role at CIBC, Isabelle Boudreau has developed and implemented processes and procedures for ATM vestibule management and maintenance. She created and maintains the internal ATM intranet site and manages a SharePoint site for the ATM Service Level Management group. Isabelle leads crisis-resolution planning sessions for vestibule intrusion issues and coordinates with various management levels and corporate security. She investigates chronic and critical ATM issues, ensuring their resolution through collaboration with business groups. Additionally, she is part of the network maintenance crisis response team and is responsible for authoring training materials and providing training to both new hires and current team members.