Ishita Singh
About Ishita Singh
Ishita Singh is a Support Leader at CIBC in Toronto, Ontario, Canada, with extensive experience in customer service and relationship management in the banking sector.
Current Role at CIBC
Ishita Singh currently works as a Support Leader at CIBC. Her tenure at this role started in 2021 and is based in Toronto, Ontario, Canada. She applies her extensive skills and expertise in the banking sector to drive operational improvements and enhance customer satisfaction.
Past Experience at CIBC
Before becoming a Support Leader, Ishita worked in various roles at CIBC. She served as a Customer Acquisition and Retention Specialist from 2020 to 2021, for a duration of 8 months. Prior to that, she was a Customer Service Representative from 2019 to 2020, for 9 months, all based in Toronto, Ontario, Canada.
Previous Roles in the Banking Industry
Ishita has held various positions in the banking industry. She was the Preferred Relationship Manager at HDFC Bank in Panchkula, Haryana, India, for 6 months in 2018. Before that, she served as Customer Service Manager at IndusInd Bank in Mohali, Punjab, India, from 2016 to 2018, for 2 years. She also gained experience as an Intern at EY in Gurgaon, India, for 1 month in 2015.
Educational Background
Ishita Singh has a robust educational background. She earned her Master of Business Administration (MBA) in Finance from Amity University Noida from 2014 to 2016. Concurrently, she also completed a Postgraduate Programme in Management in Marketing at Amity University Noida. She acquired a Bachelor of Commerce (B.Com.) in Commerce from Panjab University from 2011 to 2014.
Proficiency in Banking and CRM Software
Ishita possesses expertise in a wide range of banking and customer relationship management software. Her skills include use of Chordiant, TSYS/TS2, AS400, Finacle, Flexcube, and CRM systems. Additionally, she is proficient in utilizing communication and productivity tools such as Skype, Microsoft Teams, and the MS Office suite.