Iulia Furdui
About Iulia Furdui
Iulia Furdui is the Chat and Social Media Team Leader at CIBC in Montreal, Quebec, Canada, with a strong background in banking and information technology.
Current Position at CIBC
Iulia Furdui currently holds the position of Chat and Social Media Team Leader at CIBC. She has been in this role since 2020, based in Montreal, Quebec, Canada. Furdui's focus includes managing digital communications and social media interactions for the bank’s clientele, ensuring seamless and effective customer service through these platforms.
Previous Roles at CIBC
Before her current role, Iulia Furdui has held several leadership positions at CIBC over the years. She served as the Lending Team Leader from 2018 to 2020 and as the TB Inbound Team Leader from 2017 to 2020. Prior to these, she was the Outbound Team Leader from 2014 to 2017 and worked as a Financial Services Representative and ABAY support leader from 2012 to 2014. Each role contributed to her extensive experience in banking and customer service.
Educational Background
Iulia Furdui holds a Master in Marketing from the Romanian American University, which she achieved between 2008 and 2010. Additionally, she participated in a Management-Marketing exchange program at James Madison University from 2007 to 2008. She also earned a Licence in economics with a focus on Domestic and International Commercial and Financial Banking Relations from the Romanian American University, where she studied from 2004 to 2008.
Early Career Experience
Before her tenure at CIBC, Iulia Furdui worked as a Teaching Assistant at the Romanian-American University from 2008 to 2011 in Bucharest, Romania. She also served as an Insurance Consultant at Aviva from 2005 to 2007. These roles laid the groundwork for her subsequent career in the banking and financial sectors.
Skills and Expertise
Iulia Furdui possesses a robust skill set that includes strong analytical skills and negotiation capabilities. Her background in information technology complements her current role, aiding her in effectively leading chat and social media teams. Furdui’s expertise in these areas supports her ability to drive efficient and strategic customer service initiatives within the banking industry.