Jaime Hernandez
About Jaime Hernandez
Jaime Hernandez is a Support Leader at CIBC with a background in sales, service, and customer support roles.
Current Role at CIBC
Jaime Hernandez currently holds the title of Support Leader at CIBC. In this position since 2018, Jaime focuses on understanding, measuring, monitoring, and mitigating risk in alignment with CIBC procedures. An integral part of the role involves identifying and communicating trends or areas of opportunity to improve the performance of Customer Service Representatives, achieved through coaching and written communication. Documenting customer experiences to pinpoint opportunities for team development is also a crucial responsibility.
Previous Roles at CIBC
Prior to becoming a Support Leader, Jaime Hernandez served as a Sales and Service Specialist at CIBC from 2016 to 2018. In this role, Jaime was based in Toronto, Ontario, and was responsible for providing sales and service support to clients, enhancing the customer experience, and assisting in various operational and service tasks.
Additional Employment Experience
Jaime Hernandez has diverse work experience across multiple industries. In the hospitality sector, Jaime works at Toronto and Region Conservation (TRCA) as a Server/Bartender, starting the role in 2014. Previously, Jaime worked as a Customer Service Representative for TTC through Great Connections Employment Services from 2013 to 2014 in Toronto, ON. From 2010 to 2013, Jaime was employed at Party City as a Sales Associate in Etobicoke, ON. Additionally, Jaime completed co-op placements as a Junior Systems Officer at the Ministry of Children and Youth Services from 2010 to 2011 and as an Administrative Assistant at Rodolfo Higuera Legal Services from 2009 to 2010.
Educational Background
Jaime Hernandez received a Diploma in Business Management - Financial Services from Humber College. The program was completed over two years, from 2014 to 2016, providing Jaime with foundational knowledge and skills in business management and financial services.