James Spagnuolo
About James Spagnuolo
James Spagnuolo is the Account Activity Fraud Inbound Manager at CIBC in Toronto, Ontario, Canada, with extensive experience in various fraud management roles at the same company.
Title: Account Activity Fraud Inbound Manager
James Spagnuolo currently holds the position of Account Activity Fraud Inbound Manager at CIBC. Since 2019, he has been based in Toronto, Ontario, Canada, overseeing activities related to identifying and managing fraudulent account activity. His role involves leading a team to ensure the safety and security of customer accounts, and responding promptly to fraud alerts. His experience and expertise in fraud detection and prevention are pivotal in maintaining the integrity of customer transactions at the bank.
Career at CIBC
James Spagnuolo has built a substantial career at CIBC with multiple roles related to fraud detection and management. He served as Dispute and Credit Manager from 2018 to 2019, Fraud Claims Manager from 2016 to 2018, and Fraud Team Lead in 2016. Prior to these roles, he worked as a Fraud Detection Officer from 2015 to 2016 and as a Fraud Response Officer from 2012 to 2015. Each role has contributed to his deep understanding and comprehensive experience in managing and mitigating fraudulent activities within the financial sector.
Freelance CG Artist
In addition to his roles in the financial sector, James Spagnuolo worked as a freelance CG Artist from 2009 to 2019. Based in Toronto, Canada Area, his decade-long freelance career allowed him to explore and expand his creative skills in computer graphics. This experience likely provided him with a diverse skill set and a unique perspective that complements his analytical and managerial capabilities in fraud detection and prevention.
Education: Seneca College
James Spagnuolo attended Seneca College where he studied International Business. His education has laid a foundational knowledge base in global business practices, which has been instrumental in his professional development. This formal education supports his comprehensive understanding of complex business environments and international markets, essential for navigating the complexities of fraud management in the financial services industry.