James Ulysse
About James Ulysse
James Ulysse is an Agent De Prévention à La Fraude De Carte De Crédits at CIBC in Montreal, Canada, with a background in customer service and fraud prevention.
Current Role at CIBC
James Ulysse currently works at the Canadian Imperial Bank of Commerce (CIBC) as an Agent de prévention à la fraude de carte de crédits. He has been with CIBC since 2018, operating from the Montreal, Canada area. In his role, James educates clients on various fraud techniques to prevent them from falling victim to scams and assists identity theft victims. His work focuses on converting detractor clients into promoters, thereby enhancing customer relations.
Previous Experience at Morneau Shepell
Before joining CIBC, James worked at Morneau Shepell as a Responsable centre contact for five months in 2018. Based in Montreal, he was responsible for handling contact center activities. His time at Morneau Shepell has contributed to his comprehensive understanding of customer service and client management.
Earlier Positions in Customer Service
James Ulysse has a rich background in customer service, which he developed through various roles over the years. From 2016 to 2017, he worked at ISS Facility Services - North America as a Représentant du service à la clientèle. Prior to that, he held the position of Customer Service Sales Representative at IKEA Group from 2013 to 2016 and at Bell from 2010 to 2012. These positions allowed him to hone his skills in customer interaction and sales support.
Educational Background
James Ulysse attended Université du Québec à Montréal, where he studied Workforce Development and Training. His education has provided him with knowledge applicable to his roles in fraud prevention and customer service. This academic background complements his extensive professional experience.
Fraud Prevention Expertise
Since at least 2018, James Ulysse has focused his career on fraud prevention. In his role at CIBC, he has developed expertise in educating clients about fraud techniques, providing them with the tools and information necessary to avoid becoming victims of fraud. Additionally, he assists in identity theft cases, helping clients navigate through the complexities of such situations.