Jegan Kanaganayakam
About Jegan Kanaganayakam
Jegan Kanaganayakam is the Senior Director of Business Transformation & Service Design at CIBC, with a strong focus on human-centred design and client experience improvement.
Current Role at CIBC
Jegan Kanaganayakam is serving as the Senior Director of Business Transformation & Service Design at CIBC since 2018. He is based in the Toronto, Canada area. In this role, he provides oversight on enterprise-wide transformations, focusing on improving client experience and operations. His work emphasizes the application of human-centred design.
Previous Positions at CIBC
Prior to his current position, Jegan Kanaganayakam worked at CIBC as Director of Enterprise Process Management from 2016 to 2018. During his tenure in this role, also based in Toronto, he was responsible for overseeing the implementation and management of enterprise processes.
Experience at Accenture
Before joining CIBC, Jegan Kanaganayakam was with Accenture from 2010 to 2016. He worked as a Manager in Management Consulting with a focus on Financial Services. His role involved uncovering client insights and strategy development, leveraging his expertise in management consulting to drive results.
Educational Background
Jegan Kanaganayakam studied Mechanical Engineering at the University of Toronto. He achieved a Bachelor of Applied Science (BASc) degree. His educational background provided a solid foundation for his skills in mechanical design and project management early in his career.
Early Career Highlights
Jegan Kanaganayakam's early career included roles such as Mechanical Designer at Communications & Power Industries in 2007, Project Manager at BlackBerry from 2008 to 2009, and Researcher at the Centre for Management of Technology & Entrepreneurship from 2009 to 2010. These roles helped shape his expertise in client insights and strategy development.