Jel Fernandez Hachey
About Jel Fernandez Hachey
Jel Fernandez Hachey is a Customer Service Representative at CIBC with extensive experience in customer service and tourism industries.
Current Role at CIBC
Jel Fernandez Hachey currently holds the position of Customer Service Representative at CIBC. She began her tenure at CIBC in 2020. In this role, she is responsible for interacting with customers and providing them with high-quality service. Her duties include addressing customer inquiries, resolving issues, and ensuring a positive banking experience for clients.
Previous Experience at Sassy_Shoppe
Before joining CIBC, Jel Fernandez Hachey worked at Sassy_Shoppe as an Intrepreneur from 2015 to 2020. During her five-year stint in Grande Prairie, AB, she played a pivotal role in managing business operations and driving the strategic direction of the company. Her responsibilities included overseeing day-to-day activities, implementing business strategies, and interacting with various stakeholders to ensure business growth and customer satisfaction.
Educational Background in Business Administration and Management
Jel Fernandez Hachey has a diverse educational background, particularly in the field of Business Administration and Management. She studied at ABM College, where she earned a degree in Business Administration, Management, and Operations from 2021 to 2022. Prior to that, she attended AccData Computer System and Training, achieving an Office Administration qualification in 2020. Additionally, she holds a Bachelor's degree in Tourism and Travel Services Management from Trinity University of Asia, which she obtained between 2005 and 2007.
Customer Service Skills and Experience
Jel Fernandez Hachey brings over a decade of experience in the Customer Service and Tourism and Hospitality industries. Known for her professional attitude, she emphasizes sensitivity and care when interacting with staff, customers, clients, and their families. She possesses the ability to effectively engage with customers from diverse socioeconomic backgrounds, ensuring their needs are met satisfactorily. Her strengths include being a hard worker, a quick learner, and exhibiting a strong sense of responsibility in various roles.